Frequently Asked Questions
Below are some of the questions that we get asked about our service, however if you still have a question or want to talk to us about our service we are more than happy to have a chat with you!
You can call us on 02 9037 7318 or email us at firstname.lastname@example.org
Which type of fundraising service is best for my event?
Depending on the size and location of your event one type of service may work better than another. We will be happy to talk through your event and offer our unbiased advice as to which route is the best to go down.
What areas do you cover?
We service events Australia wide.
Is your silent auction service free?
Yes! Our paper based silent auction service is completely free of charge with no risk to you or your chosen charity or cause.
Why do each of your auction lots have a reserve price?
Each auction lot has a reserve price as this covers the cost of the item to us and also includes a small amount of profit to help us continue running our service free of charge. We strive to achieve the best, ethical results for our clients in fundraising and helping them maximise their impact, therefore we also include a 10% margin in the reserve price that goes towards your cause. And every dollar bid over the reserve price goes straight to your chosen cause or charity.
Can we include donated items in the silent auction?
We will always encourage donated items in the silent or live auction where you collect 100% of funds raised from these items.
Can I select just a few of your auction lots as I already have a few of my own?
Yes, we can supply any number of auction lots that you wish. We have a full auction item catalogue which contains our full range of auction lots from which you can pick and choose the lots you would like to include in your auction.
All our lots can be supplied on a supply only basis as well.
How do winning bidders receive their prizes?
We understand how important your supporters are and we look after them end to end. This includes packaging and sending out memorabilia/artwork via a courier or sending experience vouchers via email to all winning bidders within 10 days of the event.
We also handle any administration regarding winning bidders organising their experience, ensuring your supporters receive excellent customer service throughout the whole process. We do the hard work so you don’t have to!
If a winning bidder is not happy with their Fundraising Auction item we also offer a no quibble 14 day money back guarantee on the Fundraising Auction reserve price. This way you do not miss out on any profits towards your cause and maintain goodwill with your patron.
How long does it take for the funds to be transferred after the event?
All funds will be transferred via a bank transfer within 5 working days of your event. You will also be sent an detailed report of your fundraising services. This will include the winning bidders’ details, the auction lots which sold, donations/pledges, raffle winners and the amount each item raised.